Ordering

Is your site secure? Booq uses Secure Shopping and 128-bit SSL-encryption to ensure that your personal information is completely safe...	Can I pick up my order? No, we do not keep inventory products at our headquarters. Please contact one of our selected retailers in the Los Angeles area.
Why is my cart is empty, even though I've added items? You must have "cookies" enabled for our site to work. If you are using Internet Explorer 6.0, you can change your cookies setting by going to Tools->Internet Options->Privacy...	Do you offer quantity discounts? Yes, we do. If you are planning on purchasing ten or more bags, please contact Customer Care through this HelpDesk...
Do you offer discounts to any particular group? Sorry, we choose not to participate in the game of including the chosen few and excluding everyone else...	When will my backordered item ship? The estimated ship date is listed on each product page. Please be aware that any backordered item in your order will hold up the entire order...
Do you ship outside the United States? Yes, we use FedEx International for shipments to destinations around the world; however, we do not ship to select countries...	When will my order ship? All in-stock FedEx Express Saver, FedEx 2Day and FedEx Overnight orders placed before noon (Pacific Standard Time) will be shipped the same day...
How can I change my shipping method? Please contact Customer Care through this HelpDesk. If your order has not shipped, we may be able to change your shipping method...	How safe is my personal information? We at BOOQ, LLC, are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information you share with us...
I have a credit card processing error; what do I do? The security code on the back of your credit card was incorrectly entered. Please try placing your order again, or call us at 626.836.9365.